![]() ![]() Please do not delete your Freeletics account before the refund has been completed since it might delay the process. Please be aware this may take up to a few days.ĭue to Data Privacy Laws, we will not be able to process your request if you write to us from a different email address. From the menu bar at the top of the iTunes window, choose Account, then choose View My Account. As per iTunes policy, when a user purchases a subscription that offers a higher level of service than their current subscription, they are immediately. Please contact our Customer Support via this contact form, providing the email address linked to the Freeletics account your query is regarding and wait for confirmation of your refund being processed. Purchase on the websiteĬancelling your subscription does not initiate the refund process. This brings you to an Account Settings page, where you can scroll down to a. In the pop-up that shows, tap 'View Apple ID', and sign in if requested to do so. ![]() On the screen that appears, tap your Apple ID listed at the top. Scroll down and select 'iTunes & App Store '. Please also make sure to cancel the automatic renewal of your Coach subscription with Apple's App Store to prevent further charges in the future. Steps to cancel on the Apple Store: On your iPhone or iPad go to Settings. Please be aware that all purchases made via Apple App Store are subject to Apple’s Terms and Conditions.įor all purchases made within the App Store, Apple acts as the distributor and your co-contractor and insists on handling refunds themselves.Ĭontact Apple's customer support directly to request a refund via this link. Please contact Apple's customer support to request a refund. If you purchased your subscription on an iOS device, in the AppStore: Its definitely possible to request a refund. In-App purchase through Apple's App Store In order to get in touch with the Google Play Store support regarding your issue, please click here. How to ask for a refund on an annual magazine subscriptions that got discontinued half way I bought 2 annual subscriptions to magazines that suddenly got discontinued. You can contact Apple either throughthis link. If these steps do not work go here - iTunes - Official Apple Support at the bottom select 'get support' then select Billing & Subscriptions>then select Subscriptions and Purchases. Please click below depending on where you purchased your Freeletics subscription:įor all purchases made within the Google Play Store, Google acts as the distributor and your co-contractor and therefore is responsible for handling anything in regards to payments or transactions. iOS user: If you would like to get a refund, you will have to contact Apples App Store customer care directly. Request a refund for apps or content that you bought from Apple. Note that the 14 day money back guarantee does not apply for subscription renewals. You are only eligible for a refund within the first 14 days after your initial purchase. ![]()
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